Exchanges & Returns

Cityhome is an online ordering platform that connects you with the items that you're looking for from a small business. Our goal is to make it easier to shop and support small businesses in local communities.

Your order is subject to the exchange & return policy of the specific boutique, local brand or artist that you are ordering from. On every product page, you'll conveniently find the exchange & return policy for the boutique, local brand or artist that is applicable. Questions? We're happy to help 7 days a week!

Email us at customercare@shopcityhome.com


How To Schedule an Exchange or Return

Please reference the specific vendor of the product that you are looking to exchange or return. If your request falls within the terms & conditions of that vendor, please submit a request and we will schedule your complimentary return. 

Submit A Request

Other Things of Note

Repeated Returns. We offer a flexible policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your CITYHOME  account or future orders being refused.

If this applies to your account, we will be in touch.

Colors. We have made every effort to display the colors of our products that appear on CITYHOME as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.